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iDealFILE Appoints Jacqueline Nelson as Application Support Manager

July 22, 2019

Following continued business growth, iDealFILE is delighted to announce an addition to its senior team to further enhance the service to its clients.

Reporting directly to Managing Director Ritchie Kelk, Jacque will be responsible for managing iDealFILE’s customer support desk and further enhancing our clients’ users experience.

Jacque brings to the role 18 years’ experience in the motor industry having worked for BMW Group UK since 1999. Her extensive career comprises a number of roles within the company including Service Advisor, Sales Executive, Expert Desk Senior Support Analyst, and most recently Business Consultant for Autoline Drive.

Jacque began her career in the automotive industry as a Service Advisor at Baron of Farnborough BMW, handling all aspects of servicing and repairs. From here she went on to become a Sales Executive where she worked for 4 years in a busy dealership, excelling in all aspects of vehicle selling.

While still at BMW Jacque moved into the role of Expert Desk Senior Support Analyst. This varied position involved the implementation of IT software and hardware solutions to support on-site staff, liaise with customers and ensure maximum levels of efficiency and service to meet customer needs.

Most recently Jacque held the role of Business Consultant for Autoline Drive at BMW Group UK, drawing on her experience as an implementation consultant with a demonstrated history of working in the automotive industry.

iDealFILE Managing Director Ritchie Kelk: “Jacque has a wealth of experience in the automotive industry, with an impressive career spanning more than 18 years. Her motor industry expertise goes right across the board – from driving, to fleet management, training, servicing, repairs, sales and support – so she truly understands the challenges facing our customers.

“We can’t wait to welcome her to the team and are confident that she will play an integral part in iDealFILE’s ongoing commitment to customer service and to the future growth and development of the business.”

Jacqueline Nelson added: “I am delighted to take on this new role at iDealFILE at such an exciting time in its development. I have been utterly immersed in the automotive industry for almost 20 years and am keen to apply the knowledge and expertise I have gained while at BMW to help deliver even higher levels of service to iDealFILE customers.”